Three months and still waiting for MFI kitchen

2:22pm Tuesday 13th May 2008

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A fed-up woman has been waiting for more than three months for bungling MFI fitters to finish her bodged kitchen.

Margaret Green dished out £4,699 for new appliances, worktops and units and was told it could be fitted at her South Norwood home in no more than five days.

But weeks later and after several desperate telephone calls the cupboard units are wonky or damaged, holes have been left in the wall where electricity wires were installed and her in-built fridge-freezer will not shut properly - meaning two lots of shopping have been wasted.

Exasperated by MFI's excuses and after rearranging her life for delivery and installation crews she is still no closer to finding out when the work will be completed.

Mrs Green said: "I have been waiting and waiting for them to come a finish the job.

"I have kitchen stuff that is sitting outside getting rusty because I have nowhere to put it.

"It is ridiculous they way they treat people. It is disgusting behaviour, my life has been disrupted for the past three months."

The kitchen was ordered on Tuesday, November 29. MFI wrote to her in January to tell her that work would start on February 15 and take no more than five days for it to be delivered and installed.

We called MFI on Mrs Green's behalf.

After more than a dozen calls to various departments a spokesman for the company said: "MFI sincerely regrets the delay that Mrs Green has experienced with some items from her fitted kitchen being out of stock and we offer our full apologies for the inconvenience this has caused.

"We have been in contact with the customer and have ordered the outstanding items as a priority.

"We have arranged for the items to be delivered by courier and have also arranged for a fitter to install put them into his kitchen."